Contact information and frequently asked questions for HARETO, an iPhone app for planning and recording trips.
[email protected]Where are my records stored? On your device, and, when signed in, also synced to the cloud (AWS Tokyo region). Without signing in, they stay on the device only.
Can I move my records to a new phone? If you are signed in, sign in with the same account on the new device and they will sync. Photos and videos saved to the cloud within your limit come back too.
How do I delete my account? Settings > Account > "Delete account". This removes your records, photos, videos, published trips, likes, and profile from the cloud. Trip boxes shared with companions remain with them.
How do I unpublish a trip? Trip settings > "Publish" lets you unpublish. The page, photos, and likes are removed.
I found an inappropriate post You can report it from that trip's screen. We review reports as a rule within 24 hours and hide the trip if needed (a trip that receives several reports is hidden automatically until we review it). If you do not want to see that author's trips, you can block them from the same screen.
How do I cancel my subscription? iOS Settings > Apple ID > Subscriptions. You keep access until the end of the period. Refunds follow Apple's policies.
GPS is not recording / has gaps Check that location permission is set to "Always" and that Low Power Mode is off. If it still fails, send feedback from the App (the activity log is attached).
I don't want my home to be visible in published trips Publish settings > "Privacy of published GPS" lets you set hidden places (such as your home) and the time range to publish. The preview shows the track exactly as it will appear.